Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Tecnologías de la Información
Aquí puedes generar una solicitud para la Unidad de TI (Soporte Informático) con las opciones proporcionadas.
{"xsrfToken":"46209e88f4d7d6552294a0ca9c436f91cd16c6f3_lout","branding":{"id":"7","key":"stchd","name":"Tecnologías de la Información","portalBaseUrl":"/helpcenter/operaciones-e-infraestructura/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Mesa de ayuda - Facultad de Artes - Universidad de Chile","sharedPortalName":"Operaciones e Infraestructura","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Mesa de ayuda - Facultad de Artes - Universidad de Chile","sharedPortalName":"Operaciones e Infraestructura","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ffac6645-70f0-49f0-88e4-bd7d2751d0f7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDUzM2ZlNy0xNDIxLTQ1ZmItOTcyYi0xYzEzZDJmMzg4MWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmYWM2NjQ1LTcwZjAtNDlmMC04OGU0LWJkN2QyNzUxZDBmNyI6WyJyZWFkIl19LCJleHAiOjE3ODY4ODU1NzIsIm5iZiI6MTc4Njg4NDk3Mn0.fps5b969xUlAJjdNkOKgx1htlfjbGot1WPk8HAoyZe8&client=2d533fe7-1421-45fb-972b-1c13d2f3881e&height=300&mode=fit","bannerMediaApiFileId":"ffac6645-70f0-49f0-88e4-bd7d2751d0f7","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0d4b86","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"stchd","projectId":10006,"serviceDeskId":7,"name":"Tecnologías de la Información","description":"<p>Aquí puedes generar una solicitud para la Unidad de TI (Soporte Informático) con las opciones proporcionadas.</p>","portalBaseUrl":"/helpcenter/operaciones-e-infraestructura/portal/7","onlyPortal":false,"reqTypes":[{"id":"68","name":"Configurar VPN","descriptionHtml":"","callToAction":"Configurar VPN","introHtml":"<p>¿Quieres acceder a las cosas del trabajo desde fuera? Háznoslo saber.</p>","icon":10526,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[28],"key":""},{"id":"132","name":"Cuentas genéricas (correos)","descriptionHtml":"","callToAction":"Cuentas genéricas (correos)","introHtml":"<p>Solicita una cuenta genérica</p>","icon":10515,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[28],"key":""},{"id":"82","name":"Fichas técnicas","descriptionHtml":"","callToAction":"Fichas técnicas","introHtml":"<p>Solicitud de fichas técnica para equipos o software.</p>","icon":10625,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[28],"key":""},{"id":"88","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"<p>Configuración, revisión por fallas.<br> Por ejemplo, configuración de equipos nuevos o reasignados, revisión por una pantalla de ordenador rota, mouse o teclados averiado, etc.</p>","icon":10512,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[28],"key":""},{"id":"87","name":"Impresoras","descriptionHtml":"","callToAction":"Impresoras","introHtml":"<p>Si tienes un requerimiento o inconveniente con tu impresora, háznoslo saber!</p>","icon":10529,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[28],"key":""},{"id":"67","name":"Mantenciones","descriptionHtml":"<p>La mantención de equipos toma un máximo de 3 días hábiles.</p>","callToAction":"Mantenciones","introHtml":"<p>Por ejemplo, formateo de equipos, limpieza de componentes internos, etc</p>","icon":10541,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[28],"key":""},{"id":"89","name":"Otro(s)","descriptionHtml":"","callToAction":"Otro(s)","introHtml":"<p>Solicitud para cualquier incidencia o necesidad que no se clasifique en las otras categorías.</p>","icon":10508,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[28],"key":""},{"id":"133","name":"Recuperar contraseña","descriptionHtml":"","callToAction":"Recuperar contraseña","introHtml":"<p>¿Olvidaste tu contraseña? Solicita una nueva aquí</p>","icon":10518,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[28],"key":""},{"id":"85","name":"Redes y Telecomunicaciones","descriptionHtml":"","callToAction":"Redes y Telecomunicaciones","introHtml":"<p>Por ejemplo, Cables de red, Wi-Fi, Switches, Router, Telefonía, etc</p>","icon":10474,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[28],"key":""},{"id":"84","name":"Seguridad","descriptionHtml":"","callToAction":"Seguridad","introHtml":"<p>Por ejemplo, Antivirus, Firewall</p>","icon":10626,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[28],"key":""},{"id":"71","name":"Sistemas y/o configuración de software (programas)","descriptionHtml":"","callToAction":"Sistemas y/o configuración de software (programas)","introHtml":"<p>Si tienes problemas con algún programa o sistema. <br> Por ejemplo, AUGE SISPER, FINANZAS, Office, etc.</p>","icon":10547,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[28],"key":""},{"id":"83","name":"Carpetas Compartidas","descriptionHtml":"","callToAction":"Carpetas Compartidas","introHtml":"<p>¿Necesitas acceso a las carpetas compartidas? Envía una solicitud aquí.</p>","icon":10467,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"471","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":10466,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"72","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://artesuchile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":28,"name":"STC"}],"orderMapping":{"21":[83,68,67],"26":[83],"28":[68,132,87,82,88,67,133,85,84,71,89],"27":[68],"23":[68],"22":[82,67,71],"24":[71]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKETSTC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDUzM2ZlNy0xNDIxLTQ1ZmItOTcyYi0xYzEzZDJmMzg4MWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE2Mzk5MzEyOTkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg2ODg2MTcyLCJuYmYiOjE3ODY4ODQ5NzIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.LBWCWwe8Z3nFJBAoDc8iTbiusEppU9D3oslqBa7ZFEQ","targetCollection":"upload-user-collection-1639931299","endpointUrl":"https://api.media.atlassian.com","clientId":"2d533fe7-1421-45fb-972b-1c13d2f3881e","tokenDurationInMins":20}},"sharedPortal":{"name":"Operaciones e Infraestructura","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}